Never Use Terms of Endearment
Thursday, October 9th, 2008
A new client approached me to do a slicing job last week. We exchanged several emails as usual with a new client - telling them how the process will work. I setup the project in basecamp and got everything ready to go then fired off an email to him explaining that we would set an ETA for the project completion. As a closing remark I told him, “We appreciate the business bud”. About 30 minutes later he fired back an email, “bud, WTF is that!?!? why did you call me that? I HATE that. My name isn’t sufficient? geez”. Can we say “red flag”? I replied with, “Good god almighty, it wasn’t meant to offend anyone. It’s like “man, pal, friend” etc. But I’ll be sure to call you Bob… sheesh”. He replied, “whatever. sheesh is right”.
After the shock of it all I told him he could keep his project because I wanted no part of it. He said he wondered how he was going to get out of it. In hindsight, I’d say the “WTF” was a tad more unprofessional than “bud”. A lesson was learned. I will no longer use any slang or terms of endearment with anyone I do work for. Needless to say, I was happy to let this psycho off the hook.

